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Service was unable to detect a defective blow off valve after my complaint about the car. After I pointed it out by reproduced the issue they still did not believe me. After convincing them they were able to admit that there was an issue. They immediately attributed the fault as due to "modifications". After assuring them that there has never been a modification to the engine, exhaust, intake... they then suggested that it was caused by the removal of the front under plate (large flat plastic sheet under the engine). It was necessary for me to further argue and plead my case. Such belittling and insulting behavior from people I need to trust and rely on is disheartening and worrisome. They relented and ordered the part and will replace under warranty. Edit: changing to 4 stars, all services performed are excellent. This was an isolated incident. Overall operations seem very efficient.
6 months ago
The 2019 Ford Fusion hybrid I got here is very reliable and made me feel more secure than other dealerships. Good price and great interest rates. People here were thorough, polite and patient. I bought the car on Monday night and picked it up on Saturday morning. Thanks for the expedited purchasing process from Stacy and Jordan.
8 months ago
We were made to feel very welcome. Very good customer service, never felt more at home. I would like to thank Aaron and ting for there outstanding service. I would like to give them both an extra star if I could. They will never know how happy I am with the purchase of my new vehicle and I would to express my gratitude because without them it wouldn’t be possible. So once again thank you
9 months ago
Thank you to Aaron Pirico for the amazing customer experience! Extremely friendly, honest, knowledgeable and quick to respond when we had questions after the purchase. Turnaround to pick up the vehicle was quick too. Pick up day was an exciting moment for my family. He was very thorough and took his time to finalize the deal. Definitely fulfilled our expectations. We highly recommend Aaron!
9 months ago
Guelph Hyundai not only deserves 5 stars but they also work for those 5 stars rating. I'm so grateful that I purchased my car from them. Every one on the team Sales, finance and service department was genuine, kind and helpful. Every time I stepped foot into the dealership I was greeted with a friendly hello and helped me. Special thanks to the Aaron and Megan for making my purchase an enjoyable experience. They helped me with all my questions and concerns and I'm thankful for all their help in getting me into the right car. Customer service means everything and this team definitely shows it! If you are looking to purchase a car, I would steer you to Guelph Hyundai, you will leave with a smile and confidence that you made the right purchase.
11 months ago
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